policies:

Welcome to Carla by Design and thank you for visiting my shop. Please read all policies below and feel free to ask any questions you may have.

RETURNS AND EXCHANGES: Carla by Design does not accept returns or exchanges. Due to the nature of vintage furniture, ALL SALES ARE FINAL. With that being said, please contact me if their is any problem with your order. My goal is to not only meet your expectations, but to exceed them. In the rare occasion that there is an issue, I will do everything that I can to remedy the situation. Review all photos and details of the item carefully before purchase and feel free to ask as many questions as needed. Additional photos available upon request. I guarantee that all functional parts of the piece are in excellent working order (drawers, glides, stops, feet, hardware).  While all of my pieces are guaranteed in excellent condition, note that vintage furniture has unique characteristics and may show small signs of wear.  Please be sure that vintage furniture meets the needs of your home. ALL SALES ARE FINAL.

SHIPPING: Payment is due in full prior to shipping or delivery. For an exact shipping quote, please provide your address in the "CONTACT" section of the site. If you live in the metro Atlanta area, you will receive a reduced shipping price due to the fact that it is local delivery. For shipping to other states outside of Georgia, please allow 2 - 4 business days for a quote. I use only a handful of very reliable shippers that provide in home, white glove service. This means that the piece will be blanketed, packed, and delivered in-home to the room that you specify. PLEASE NOTE: Carla by Design is not responsible for damage that may occur in-transit. Please inspect item(s) carefully upon delivery. In the rare instance that there may be a problem, please photograph any issues so that you can file a claim with the shipping company used.